SHIPPING

WE OFFER COMPLIMENTARY GROUND SHIPPING VIA UPS ON ALL U.S. ORDERS.


YOUR PACKAGE WILL BE DELIVERED WITHIN 7 to 10 BUSINESS DAYS. ORDERS MAY TAKE UP TO 24 HOURS TO PROCESS PRIOR TO SHIPPING. 

HOLIDAY SHIPPING                 

FOR DELIVERY BY CHRISTMAS DAY, PLEASE ORDER BY 10:00AM, EST DECEMBER 23RD AND CHOOSE OVERNIGHT DELIVERY. 

SHIPPING WILL NOT BE AVAILABLE ON:

  • CHRISTMAS DAY, FRIDAY, DECEMBER 25TH, 2015
  • NEW YEARS DAY, FRIDAY, JANUARY 1ST, 2016
  • MEMORIAL DAY, MONDAY, MAY 30TH, 2016
  • INDEPENDENCE DAY, MONDAY, JULY 4TH, 2016
  • LABOR DAY, MONDAY, SEPTEMBER 5TH, 2016
  • THANKSGIVING DAY, THURSDAY, NOVEMBER 24TH, 2016

ONCE WE HAVE SHIPPED YOUR ORDER, WE WILL SEND YOU AN EMAIL WITH SHIPPING DETAILS AND A UPS TRACKING NUMBER. FOLLOW THE LINK IN THE EMAIL TO CHECK THE ESTIMATED ARRIVAL OF YOUR ORDER.

YOU, OR AN AUTHORIZED PERSON, MUST SIGN FOR YOUR ORDER UPON ARRIVAL. THIS ENSURES YOUR PURCHASES ARE SAFELY DELIVERED TO YOU. IF YOU ARE UNAVAILABLE WHEN YOUR PACKAGE ARRIVES, UPS WILL LEAVE A RE-DELIVERY SLIP.

WE CANNOT SHIP TO POST OFFICE BOXES, APO/FPO ADDRESSES, FREIGHT FORWARDERS, OR A HOTEL OR MOTEL ADDRESS. WE CANNOT SHIP TO PUERTO RICO, GUAM AND ALL OTHER U.S. POSSESSIONS AND TERRITORIES SITUATED OUTSIDE NORTH AMERICA.

RETURNS

IF FOR ANY REASON YOU NEED TO RETURN YOUR PURCHASE, YOU HAVE 14 DAYS FROM DATE OF DELIVERY TO DO SO. WE ARE PLEASED TO OFFER COMPLIMENTARY RETURN SHIPPING WITH UPS PRE-PAID LABEL.

TO FACILITATE A RETURN FOR REFUND, PLEASE USE THE FOLLOWING STEPS:

  1. PLACE YOUR NEW, UNUSED ITEMS WITH THEIR ORIGINAL TAGS ATTACHED, INTO THE ORIGINAL PACKAGING PROVIDED.
  2. INCLUDE THE PAPERWORK FROM YOUR ORDER IN THE PACKAGE.
  3. PLACE THE PRE-PAID SHIPPING LABEL ON THE BOX AND EITHER DROP OFF AT THE NEAREST UPS LOCATION, SCHEDULE A PICKUP AT UPS.COM.

IF YOU HAVE MISPLACED YOUR PRE-PAID LABEL, YOU MAY LOG ON TO ORDER-LOOKUP TO GENERATE A NEW PRE-PAID LABEL. FOR ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT ASSISTANCE@DOMENICOVACCA.COM OR CALL 1-877-684-4549. FOR MORE INFORMATION ON RETURNS PLEASE SEE TERMS AND CONDITIONS.

RETURN POLICY

ITEMS FOR RETURN MUST BE RECEIVED IN NEW, UNUSED AND UNALTERED CONDITION WITH THE ORIGINAL TAGS ATTACHED. ALL ITEMS MUST ALSO BE ACCOMPANIED BY THEIR ORIGINAL INVOICE AND ORIGINAL PACKAGING.

DOMENICO VACCA WILL DETERMINE IN ITS SOLE DISCRETION WHETHER THE PRODUCTS ARE IN ORIGINAL CONDITION ONCE RETURNED. IF DOMENICO VACCA DETERMINES THAT THE PRODUCTS ARE NOT IN ORIGINAL CONDITION THEY WILL BE RETURNED TO YOU.

FRAGRANCE AND COSMETIC ITEMS ARE NOT RETURNABLE.

IF YOU PREFER, YOU MAY RETURN YOU PACKAGE VIA THE CARRIER OF YOUR CHOICE AND PAY FOR THE RETURN SHIPPING AND INSURANCE. RETURN MERCHANDISE TO 15 W 55th Street New York, NY 10022.

 

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BY CLICKING SUBMIT YOU'RE AGREEING TO OUR
PRIVACY POLICY