For online purchases, items can be returned by mail exclusively to within 30 days from the delivery date. You will be provided with the return label by emailing us at email@example.com. Refunds will be submitted once the return has been received and processed at the warehouse.
Fragrance products may be returned if unopened and in the original cellophane wrapping within 10 days from the date of delivery.
Domenico Vacca will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged (i) prior to acceptance by UPS when utilizing the label provided by Domenico Vacca or (ii) in the event that the prepaid label provided by Domenico Vacca is not used for the return shipment.
Withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products.
Merchandise that has been worn, used, altered or damaged will not be accepted.
Domenico Vacca reserves the right to refuse return of any merchandise that does not meet the above return requirements in Domenico Vacca’s sole discretion.
Merchandise returned to will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
For updates regarding your return, please contact and include the return tracking number. E mails will be responded to within 1-2 business days.
DomenicoVacca.com can accommodate automatic exchanges. Please return the original item for an exchange using the return instructions provided that will be not used to you by e mail. Please note that exchanges are subject to merchandise availability.