RETURNS POLICY

For online purchases, items can be returned by mail exclusively to Domenico Vacca within 10 days from the delivery date. Refunds will be submitted once the return has been received and processed at the warehouse.

 

Fragrance products may be returned if unopened and in the original cellophane wrapping within 10 days from the date of delivery.

Domenico Vacca will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled damaged by courier.

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Withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products.

Merchandise that has been worn, used, altered or damaged will not be accepted.

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Domenico Vacca reserves the right to refuse return of any merchandise that does not meet the above return requirements in Domenico Vacca’s sole discretion.

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Merchandise returned to Domenico Vacca will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase and the shipping charges for the return of the merchandise are non-refundable.

For updates regarding your return, please contact info@domenicovacca.com and include the return tracking number. E mails will be responded to within 1-2 business days.

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Exchange items

DomenicoVacca.com can accommodate automatic exchanges. Please return the original item for an exchange  using the return instructions provided by Domenico Vacca. Please note that exchanges are subject to merchandise availability.

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​Sale Items

Sale items are not returnable and are final sale.